Contact Us

Thank you for visiting TokoForex and for your interest in our services here.

We are committed to providing exceptional support and assistance for all of your inquiries promptly.

Our team is always ready to help you navigate through any issues or provide solutions.

Please don’t hesitate to contact us using the various communication channels available to all users.

Below, you will find the comprehensive contact details for reaching our customer support team effectively.

Email Support

For general inquiries, our email support is the most reliable and accessible communication option.

Send your questions, concerns, or suggestions to support@tokoforex.com, and our team will assist you.

Our team works diligently to respond to all email messages within two business days consistently.

Please include detailed information in your email to help us understand and resolve issues faster.

We recommend including your contact details for efficient and personalized responses to your questions.

Phone Support

You can also contact our support team directly through our dedicated phone line for assistance.

Reach us at +6289643029412 during our business hours, Monday to Friday, 9:00 AM–5:00 PM.

Our knowledgeable and friendly customer service representatives are ready to assist you by phone.

Feel free to call us for urgent concerns that require immediate answers or detailed explanations.

We aim to address your concerns promptly, ensuring your satisfaction with our services and support.

Physical Address

If you prefer traditional correspondence, you can send mail to our official office address listed.

Our office is located at [Your Complete Office Address], operational during regular business hours.

For in-person consultations or meetings, please schedule appointments with our representatives beforehand.

We welcome all feedback and suggestions to enhance your experience with TokoForex consistently.

Visiting our office ensures direct communication for resolving any inquiries in a professional manner.

Business Hours

Our customer service operates during regular business hours to provide assistance to all customers.

We are available from Monday to Friday, from 9:00 AM to 5:00 PM (GMT+7).

Please note that our support team may not be available during weekends or public holidays.

For urgent matters outside business hours, you can email us, and we will reply quickly.

We strive to maintain a high standard of availability, ensuring our customers receive reliable support.

Contact Form

A convenient contact form is also available on our website for reaching out to our team.

Fill out the form with your name, email address, and a brief description of your issue.

We recommend using the contact form for non-urgent inquiries or detailed information requests easily.

Our team will review your submission and respond to you as soon as possible during business hours.

The contact form ensures streamlined communication and helps us prioritize customer concerns efficiently.

Live Chat Support

For real-time assistance, our live chat feature is available during regular business hours on-site.

Access the chat box on our website to connect with a customer service representative instantly.

This feature is ideal for resolving minor issues or quick questions needing immediate clarification promptly.

Our live chat agents are trained to provide clear, concise, and helpful information for your inquiries.

We continuously improve this feature to enhance customer convenience and satisfaction effectively.

Social Media Channels

You can also connect with us through our official social media platforms for quick updates.

Our social media team is available to answer questions or assist with basic customer support needs.

Please note that for security reasons, sensitive issues should be directed through email or phone.

Engaging with us on social media is an excellent way to stay informed about TokoForex updates.

Frequently Asked Questions (FAQ)

Before reaching out, consider visiting our FAQ section for answers to common questions and issues.

Our FAQ page covers topics like account setup, trading tools, and general troubleshooting assistance effectively.

This resource is designed to provide quick solutions without needing direct interaction with our team.

We encourage users to explore the FAQ section as the first step when facing minor challenges.

A comprehensive FAQ saves time while ensuring users have a seamless experience with our services.

Commitment to Excellence

At TokoForex, we are dedicated to delivering exceptional customer service and valuable user experiences.

Our team continuously works to improve communication and support for every customer interaction consistently.

We value all feedback, which helps us grow and better serve the needs of our valued customers.

Your satisfaction is our top priority, and we strive to exceed expectations at every possible opportunity.

Thank you for choosing TokoForex; we look forward to assisting you with all your trading needs.

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